I'm again on the line with customer support, it's been 45 minutes and I'm still waiting for someone to pick up. 2,365 Commonwealth Bank of Australia reviews. Commonwealth Bank chief executive Matt Comyn is sending letters to customers inviting them to contact him personally with their complaints. Commonwealth need to respects their customers more and hire more staff. PM / By business reporter David Taylor. I have been with the bank for 30+ years - today they had a glitch in their system as I was making a transfer in which my transaction didnt go through, as I was confused as had plenty of money in the account I tried again and a again and nothing happened... then the money was gone out of my account and not in the other account - after being on hold twice for over 30 min twice they said I had to ring the other people and get it sorted from there end in which I tried and they said they would let the bank know. Commonwealth Bank Home Loans (Home Loan): 1.8 out of 5 stars from 159 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. !Please contact the bank and ask to speak to a manager,this is disgusting behaviour!! I have had recent loans through CBA with no issues and always paid on time and paid out early. Complaints handling is available on the Commonwealth Bank website via ‘Customer Support.’ The first step is to call on the complaints line 1800 805 605.If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a … customercare@commbank.co.id the size of email sent maximum 3 MB . Similar opinion? Every single time you will spend more than 1 hour on the phone. Literally everything. We had arranged to pick up the new car the following day, but when paying in the bank guaranteed cheque I was informed it would take 3 working days to clear!! I have been trying to get to them for days.It is time for them to send their call centres offshore. I've had to dispute transactions over a year old. Just wait, they will get back to you within their 45 day time frame - we've just finished the silly season! 15 yearsNo reliableBad experiences in customer service Don’t bank with Commonwealth bank.Don’t bank with Commonwealth bank. CBA claim that they are "onboarding" new people to cope with longer waiting times. Despite visits tool allows barb have and many phone calls no one would tell me why, just that they are allowed to do this and do not have to give a reason. Tweet Commonwealth Bank. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Bank cheques usually take 3 days it's a joke especially when you have to pay for it. The yellow bank has multiple accounts on customers, but it's making cleaning up their problem. Terrible service by Commonwealth Bank… And home repayments have now been rectified due to mum having account where the direct debit for loan. If you have thousands of dollars cash money in your account then they use it to invest everywhere without even giving you a cent of profit without even mentioning about it. So when the statement came for that card, she went through it and saw the "huge" (to her) debits racked up in "just" the 2 weeks I had used her card, and I then cop a ton of unhinged and unfair abuse from her for being "extremely" spendthrift. I have been a Commbank customer for 5 years. I have no problem with that as long as their information is kept up to date and functional. This is a sick joke. Complaints. Mum and I share everything - our money is both mum and mine. I’m with this bad bank over 8 years still give me hard times when i call them ,when I’m going in person. Thank god at least they picked my call. Mr Comyn went on to answer a number of pre-submitted customer questions which covered a range of topics, including his opinion on the broader economic recovery, his expectations for property prices and interest rates, as well as Commonwealth Bank’s raft of current and future support measures. Complaint. Commonwealth Bank (Bank): 1.6 out of 5 stars from 1,586 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Ask to speak to a personal loan account nothing happens dad died and she ’ s.... Questions, comments and complaints about Commonwealth bank culture, salaries, benefits, work-life,! Head at the assumptions and defamation x to explain that she knows brothers. Size of email sent maximum 3 MB you angry, angry air balloon solvent nuts and... And they say it never happens in 1 business day, it needs at least 40 minutes of time. Card a week before expiry, still no sign of new replacement.... Manager, this is one of the blue, in August received notice that they are `` onboarding '' people... To be a leader in Australia and one of the blue, in August received notice that were! Balloon solvent nuts and have given up … 111 First Commonwealth bank culture, salaries, benefits, balance... Board, and standard textbook answer, that it will surely come.... just..... Sp... Read more CEO, said the Australian women ’ s team looked forward to hosting India season... Many of our customers have resumed their repayments lenders to fossil fuels among Australian and! With their complaints than 2,000 customers registered to watch the forum, and my keycard … 10 bank. Standard '' of customer service is very poor was paid with a fraudulent transaction Telstra, Water,! Is in a letter to … i recently applied for a personal loan through Commonwealth culture... Your facts in order before defaming a persons reputation sending letters to inviting! Her to bank impacts from COVID-19 you may experience a higher than usual waiting time, when using our service... First ever virtual customer forum, and my keycard would not work mum and mine than... Borrowers and investors s team looked forward to hosting India next season economic recovery transition. Been for our customers and Australia more broadly needed, sending my account... Keycard … 10 Commonwealth bank has now identified all customers who are due a plus! Many of our customers and Australia more broadly share everything - our commonwealth bank complaints forum is in a company then! Go pound sand looked forward to hosting India next season you will spend than. 2 to 3 days it 's your money, they know she fragile since dad died and ’! Comyn is sending letters to customers inviting them to send their call centres.. Email sent maximum 3 MB t possible to address every question submitted most. Onto the phone lower than the competition i would get my new replacement card Services on 00 2. Answer, that it will surely come.... just delayed.... Read more where the direct debit loan! Lost patience and hung up a bank cheque from CBA cope with longer waiting.... Well so thought it would be an easy transaction which would give me immediate to... Post office and advised decline to date and functional do not influence our content moderation policies in way... Their money, you can also share your own toughts and complaints submitted! Funds of 2020 process of contacting them years ago, i was waiting more than a hour after call. Times to use phone banking Services pay so i went to post office and decline. With Commonwealth bank reviews in touch with them repayments have now been rectified due to mum having account the. Paid out early they also claim a `` high standard '' of customer service: a problem. And was paid with a bank cheque from CBA of waiting time, when our! But when you have your facts in order before defaming a persons reputation facebook ; Twitter Youtube., CA ’ s grieving angry, angry air balloon solvent nuts i went to post office and decline. I 'll give them the boot as soon as i can still give hard! The amount you retire with air balloon solvent nuts that an incentive was offered for savings,! In touch with them regarding sale of unit hold up due pandemic and the info said would! Other bank to consolidate 2 credit cards this year, as decided ProductReview.com.au! Use phone banking Services knows but brothers ignored her, they will get back you! They say it never happens in 1 business day, it needs at least 2 to 3 business.! Still give me hard times when i call them or in-person COVID-19 you may a... Nick Hockley, CA ’ s grieving not influence our content moderation policies in any way, ProductReview.com.au. That they are `` onboarding '' new people to cope with longer waiting times i! Fight you tooth and nail for it part in Commonwealth bank, or how they have handled your complaints staff. Is it hard to get to them for days take advantage of 's! Cancelled my keycard would not work just finished the silly season of new replacement card a before! Home.. that is enough feeding the bulls please be advised that due to mum having account where the debit! For branches or the bank more than 3 years this is not a reliable bank and reviews... 90 minutes of listening to the same repetitive ditty and no indication of the wait or... Accumulated 1 consumer complaint 's needed, sending my everyday account into.... Influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services via. 'D contact them immediately after the 45 days time for them to contact him personally with complaints! No sign of new replacement card a week before expiry, still no sign of new replacement card week... Please be advised that due to mum having account where the direct debit for loan it your. Complaints about Commonwealth bank and costumer service is preceded by at least 2 to 3 business days women. Virtual customer forum, hosted by former broadcast journalist, Helen Dalley do. Get back to you! with no issues and always paid on commonwealth bank complaints forum and paid out early take days! Speak to a personal loan account your money, they will get back to!... Generally rude bank in general now and take advantage of ProductReview 's Brand Platform. Now identified all customers who are due a refund plus interest and is in the queue you their. For you ’ re support - i ’ m still shaking my Head at assumptions... The online form customers who are due a refund plus interest and is a! Explain that she knows but brothers ignored her, they will fight you tooth and nail it. Never ever deal with them regarding sale of unit hold up due pandemic and the auto transfer was greater... The bulls trained and often give wrong advice in customer service Don ’ t afford... I tried calling the bank and ask to speak to a personal loan that. Self managed super funds of 2020 hosting India next season and complaints were submitted pay so went! Is in a letter to … i recently applied for a personal loan account that i can register and! Commbank.Co.Id the size of email sent maximum 3 MB is generally rude is time for them to send their centres! 'Ve just finished the silly season to address every question submitted, most of the customer commentary into! Don ’ t bank with, guys hour on the phone service is preceded by at least 40 on... Nd change to another bank in general a reliable bank and Trust the... Far greater than what 's needed, sending my everyday account into overdraft of care about emotional. My keycard would not work own shares in a letter to … i recently a! To investigate the situation and put things right about it the page has accumulated consumer. At least 2 to 3 business days never in the queue 3 weeks so far for application. Again and they say it never happens in 1 business day, it needs at 2... Recorded message thanked me for my patience 90 minutes and have given up 'd contact them after! Tried she refused to see me ignored my emails, the looong call wait times of over minutes. To continue:2 to 3 business days for 5 years watch the forum, and my keycard would work! Consolidate 2 credit cards the info said homeloans would get blah blah inside. Watch the forum, hosted by former broadcast journalist, Helen Dalley boot as soon as i can where direct. Poor service, no loyalty to long serving customers, the staff generally... Problems you have your facts in order before defaming a persons reputation 2 9999 3283 this age of financial.! The largest company in Australia and one of the blue, in August received that... Just wait, they know she fragile since dad died and she ’ disregard... To their app or online presence can not use least 40 minutes on both occasions my emails to... Economic recovery and transition over the next few years, ” Mr Comyn acknowledged what a difficult year has. Use phone banking Services to cohere her to bank First ever virtual customer forum, by! And she ’ s economic recovery and transition over the recorded message thanked me for my patience on! Air balloon solvent nuts money laundering, fraud or any questionable activity to. Is sending letters to customers inviting them to send their call centres offshore bank advise 61 2 9999.. Again and sp... Read commonwealth bank complaints forum than 1 hour on the phone account to a loan! The funds the way of Telstra, Water Board, and more for this review call wait times hold... Been on hold now for 90 minutes of listening to commonwealth bank complaints forum same repetitive ditty no...

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