Established efficient routing and scheduling for customers using telephone and specialized computer software. Some reservation clerks assist customers in identifying the best possible rates or schedules. Recommend local restaurants and provide directions to local attractions. Coordinated and cooperated with other hotel departments to provide the best customer service to the guests. Checked people in and out of the campgrounds. Reservation Clerk Responsibilities and Duties. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Resolved customer complaints by listening and communicating effectively that resulted in improving customer/company relations. Provided customer service in person or by phone and completes correspondence related to military pay. The main duty of travel and reservation agents is to make reservations. Contacted housekeeping or maintenance staff when customers reported issues. Make meeting reservations for board/conference room; Develops employee work schedule weekly; Handles petty cash and makes regular bank deposits. Average Airline Reservations Clerk salaries for job postings in Nebraska are 27% lower than average Airline Reservations Clerk salaries for job postings nationwide. Answered inbound calls and redirected to appropriate departments when necessary. Average Airline Reservations Clerk salaries for job postings in Alabama are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. Safeguarded guest credit card information with discretion. Provided customer service support to guests, and all patrons. Performed data entry in AWRDS and LMP using personal computer. Blocked hotel rooms for individual guest and group bookings. The main role of most reservation clerks is to make and confirm customer reservations. Entered data into the computer. Typed correspondence, managed office supplies copied/faxed documents, opened/distributed mail. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Communicated all relevant information upward to the Reservation Manager, Supervisor or Front Office Manager. Managed high volume reception area while efficiently distributing documents, managing incoming calls and scheduling. Book reservations for individual parties and wholesale bookings with large travel companies and government bureaus. Checked availability and created leisure travel arrangements including flights, hotels, excursions, and arrival/departure transfers. Conducted night audit to reconcile daily monetary activity. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Researched and responded to vendor statements, phone calls and discrepancies. Faxed copies of documents as well as dealing with personal customer information. Provided information about hotel services and facilities to customers. Assisted upper management with maintaining long-term corporate accounts and guest services to exceed expectations. Assist guests with bus departure and other customer service duties. Average Airline Reservations Clerk salaries for job postings in Wyoming are 17% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provided customer service, answered phones, made reservations on computer and over phone. Change or cancel reservations at the request of customers. Provided outstanding customer service for a wide variety of inquiries. We are seeking submissions that will be of interest to the community. Average Airline Reservations Clerk salaries for job postings in Indiana are 4% lower than average Airline Reservations Clerk salaries for job postings nationwide. Managed high volume of complaint and emergency calls regarding mechanical failures with professionalism and sensitivity. Make recommendations about local restaurants and travel directions. Ensure top quality Customer Service in an effort to maintain profitable relationships for the company. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to customer. Resolve issues in a timely manner and escalate customers in need of further help. In addition, they earn an average bonus of $789. Average Airline Reservations Clerk salaries for job postings in Delaware are 12% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Arkansas are the same as average Airline Reservations Clerk salaries for job postings nationwide. Provide customer service and time management * Resolving customer complaints * Provide quality service to guests * Evaluate effectiveness of housekeeping. Answer phone inquiries concerning room availability, rates, company information and surrounding area information. Train new employees in their job duties Required to know details on over 200+ rental properties to provide accurate information to potential customers. Make follow-up outbound calls to Travel Agents to provide additional information, overcome objections and finalize booking for a reservation. Operated and maintained a variety of office equipment including computers, printers, die cut, lamination, and copy/fax machines. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Directed military personnel to appropriate departments on base. Provide real-time flight schedules, prices and itineraries to the customer 2. Increased customer loyalty by providing exceptional customer service while organizing travel arrangements and reservations, including creating individualized independent tour itineraries. Promoted hotel services with enthusiasm, demonstrating the hotel's superiority. Trained to maximize revenue through various sales techniques. They take calls and answer questions about airline regulations, help customers make travel plans, and work with … Job duties consisted of checking guest in/out of hotel, PBX Switchboard, Reservations, and Daily Cash Report (DCR). We are an open forum for articles, manuscripts, unpublished thesis, and letters as well as a guide for job, Prepared bank deposits, checked clients in and utilized office equipment and operated personal computer. Be knowledgeable in all areas of the resort, create itineraries for guests, meet monthly personal and team sales goals. Create and analyze reservations through EMS/LMS program. Answered multi-line phone system to provide customer service and to assist campers with making reservations. Average Airline Reservations Clerk salaries for job postings in Louisiana are 13% lower than average Airline Reservations Clerk salaries for job postings nationwide. 3. Give current reservations to clerks for computerization. Created, processed and sent credit card authorization forms to guests. Assisted general public in completing applications for Community Development programs, reviewed information to ensure completeness and accuracy. Logged all incoming phone calls for department. We ranked the top skills based on the percentage of reservation clerk resumes they appeared on. Ink register, change register and credit card tape as needed. Provided solutions and suggestions about local attractions. Quote fares and room rates, provide travel information. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Average Airline Reservations Clerk salaries for job postings in Idaho are 33% lower than average Airline Reservations Clerk salaries for job postings nationwide. Utilized resources and made outbound calls to respond to customer inquiries and requests, and resolved issues efficiently and professionally. Meanwhile, many Reservation … … Provided customer service over the phone to customers making reservations to stay in the hotel. Answered telephone calls in a timely and polite manner while transferring calls distributing messages as needed. ! Processed inbound and outbound calls for confirmations and cancellations of hotels reservations. Contacted housekeeping and maintenance staff as appropriate. Received telephone calls and in-person visitors, exercising tact and judgment when handling customers or disseminating information. Performed all general office procedures as assigned and provided excellent customer service for clients. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. Utilize Astra Campground Management Make, change, or cancel reservations at the request of customers. Added new customer information into proprietary customer database and sent confirmations via email or fax depending upon customer preference. − To ensure that all reservations are recorded following established procedures with … Answer incoming phone calls from parents/schools and general public requesting information regarding attendance/truancy policies etc. Complete reservations using LMS for casino members and non members. Worked as customer service representative and night auditor. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. (High Confidence (more than 250 sources)), Interview: Kurt Kraiger, Professor of Psychology, Director, Colorado State University. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Comply with transportation contractual agreements for Medicaid and DMH clients. Perform front office procedures: Check-ins. Liaised for VIP guests to coordinate stays. Processed credit card, and cash payments. Make Room Reservations Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations. Accommodate individual/group/ VIP's booking as per the arrival list and departure. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Examined documents for completeness, accuracy and legality.COMMUNICATION. Average Airline Reservations Clerk salaries for job postings in Texas are 3% lower than average Airline Reservations Clerk salaries for job postings nationwide. Airline … Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Provide information about hotel services and facilities to customers. Reservation Manager Duties and responsibilities, Responsible for managing all aspects of reservation department in the absence or Reservation Manager. Provided excellent customer service while entering all reservations, direct, wholesale, group, conventions, time share and casino. of or eligibility for financial aid, employment opportunities or education or salary outcomes. Prepare daily reports and account for deposits of up to $2000. Checking Baggage. Answered all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions. Input and confirm all reservations into LMS Operating System. Provide accurate information to guests and communicate information to different departments to maintain a certain level of service. Utilized Air Force computer software to book customers in German hotels and on base facilities. Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. The scope of a reservation agent's job depends, in … Answered queries regarding the facility's services, charges, dining facilities, sports facilities and travel directions.  Inform them about the benefits and company guidelines. Coordinated travel arrangements for major Cooperate and leisure clients. Average Airline Reservations Clerk salaries for job postings in Florida are 7% lower than average Airline Reservations Clerk salaries for job postings nationwide. Completed reservation with company objective on occupancy and average room rates. Provide excellent service to clients through answering phone calls, setting and preparing appointments, and greeting guests upon arrival. Input reservations that came in by fax Created and maintained an accurate database; performed high-volume data entry. Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations. * Multi-line Switchboard. Manage a multi-line telephone system in a high volume hotel and casino. Cross-trained and provided back-up for PBX representatives when necessary. Received cash, checks and credit card payments from guest, recording and accounting for all amounts received. Provided excellent customer service to clients in English and Spanish. 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Inform guests of cancellation policies, check-in and check-out times, repeat information to guest to verify reservation is correct. Verified that personal and payment information on guest accounts was accurate and complete. You may find that experience in other jobs will help you become a Reservation Clerk. Operated PBX Switchboard in order to answer, and properly route, incoming calls while assisting customers with hotel reservations. Answer phone calls and give information to callers. Average Airline Reservations Clerk salaries for job postings in Rhode Island are 8% lower than average Airline Reservations Clerk salaries for job postings nationwide. Collected and cataloged records of room availability and guest accounts, manually and/or using computers. Assisted military personnel with personal travel arrangements, making reservation, collecting payments and issuing of tickets. Maintain two exclusive accounts, responsible for accuracy and VIP requests. Average Airline Reservations Clerk salaries for job postings in New York are 21% higher than average Airline Reservations Clerk salaries for job postings nationwide. Process all reservation requests from customers. Average Airline Reservations Clerk salaries for job postings in Pennsylvania are 4% lower than average Airline Reservations Clerk salaries for job postings nationwide. Utilized American Airlines SABRE automated reservations computer system for airline and rental car reservations. Maintained nightly office cleaning assisted reservation clerks when needed. ©2021 https://mastersinpsychologyguide.com All Rights Reserved. Schedule service appointments for Lexus customers Average Airline Reservations Clerk salaries for job postings in Kentucky are 15% lower than average Airline Reservations Clerk salaries for job postings nationwide. Offer recommendations which will maximize revenue and guest stay satisfaction. credit card numbers, home addresses and phone numbers. Average Airline Reservations Clerk salaries for job postings in Wisconsin are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. What We Do. Maintain a high level of customer service for all customers, while ensuring that company standards are followed. Average Airline Reservations Clerk salaries for job postings in Maine are 12% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provide accurate information and maximum effort to convert all travel inquiries concerning Continental product and service into sales. Handled money, cash registers, computers/data entry, and hotel card register and did the daily bank deposits. Called states or fax applications to states, received permit over fax machines and transmitted to driver or customer as requested. Checked guests in at the front desk  Basic etiquettes to deal with customers. Average Airline Reservations Clerk salaries for job postings in Montana are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. Communicated and interacted effectively with co-workers, the general public and various state, federal, and local government representatives. Gained familiarity with Department of State/Embassy security procedures, communications procedures and other office procedures. Accommodate and document special requests, and answer questions about each property services and room accommodations. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations … Established contact with expected and departed guests concerning special requests for guest satisfaction and lost/forgotten items. Job Tasks Examine passenger documentation to determine destinations and to assign boarding passes. * Medicaid Verification Perform operation testing LCD Monitors, phones, Cisco network switches, adapters, servers, printers, fax machines. This is also a huge … Handled incoming mail and distributed inter-building correspondence Handled outgoing mail according to designated outgoing routes Handle procurement tasks for office supplies. Assisted Revenue Manager with daily reports. This person is responsible for process paperwork, maintaining files, and preparing … General clerical work, booking reservations, interacting with guests, handling complaints, providing information about local attractions, selling/stocking merchandise. Verified Medicaid/Medicare eligibility, made appropriate changes to patient records, balanced daily cash drawer and reconciled patient accounts. Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management. Make Reservations night audit when applicable. Make and confirm transportation and hotel reservations. Worked from on-line database in communicating with pharmacies, hospitals, and medical providers in validation of Medicaid services and eligibility. Provide clerical support to the reservation staff. Follow-up on Arrivals with Special Requests. Responded to email inquiries concerning hotel reservations and general information. Work with Players club, analyze collected guest data to determine eligibility for special offers and complementary services/goods. Answer and respond to customers on reservation inquiries. Assisted guests and provided customer service to all customers relative to all facets of hospitality. Handled inbound and outbound calls for customers wishing to book car rental reservations with Alamo or National Car Rental. … Communicate with school instructors to coordinate lodging for the Marines traveling to 29 Palms. Make reservations for incoming guests based on room availability and interview incoming guests to determine room assignment. Airframe and Powerplant Mechanic Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Contacted housekeeping or maintenance staff when problems were noticed and/or reported. Contacted appropriate departments for any special services needed. Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments. Provided information on shopping, dining, entertainment, and travel directions. … Provided customers excellent customer service while meeting and exceeding sales goals generated by customer calls. Average Airline Reservations Clerk salaries for job postings in Georgia are 14% higher than average Airline Reservations Clerk salaries for job postings nationwide. Kurt Kraiger, Professor of Psychology and Director of the MAIOP Program, joins us today to discuss their Master of A... Search and compare 200+ Psychology Career choices along with detailed salary reports from Indeed.com, CareerBuilder, and SimplyHired. Presented a professional and hospitable image while following company standards … Demonstrated outstanding guest service that reflects five-star, five-diamond service culture in every customer interaction. Accessed the Navy Standard Integrated Personnel System (NSIPS) and Bupers Online computer systems to monitor and track pay discrepancies. Book reservations for customers all over the country. Typically, this information includes trip planning, car rentals, seat availability, fare information, … Average Airline Reservations Clerk salaries for job postings in South Dakota are 24% lower than average Airline Reservations Clerk salaries for job postings nationwide. Prepare food menus to appropriate departments in order to have a success client event. Average Airline Reservations Clerk salaries for job postings in Virginia are the same as average Airline Reservations Clerk salaries for job postings nationwide. Reviewed VIP levels to determine what complimentary or discount offers were available Utilized tact while reviewing sensitive information. Used AS-400 Green Screen and LMS computer system. Average Airline Reservations Clerk salaries for job postings in Oklahoma are 8% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Mississippi are 4% higher than average Airline Reservations Clerk salaries for job postings nationwide. Cultivated excellent customer service skills when dealing with students, faculty and staff. Worked the front desk of the hotel, greeting guests when they arrived and checked them in to their rooms. Contacted hotels and established reservations requested by travel agents. Answer questions about property facilities/services and room accommodations, and to maximize revenue. By cleaning and organizing desk and visitor lobby.2013 Graduate2013-Present relations, preferably in the hospitality what. Involved customer service skills when dealing with students, faculty and staff designated.... Rate, and greeting guests with a beverage ; answer phones, handle company ;! Stay satisfaction cash, checks and credit card tape as needed Connecticut are 15 % than., check, credit card numbers, home addresses and phone numbers cataloged of... One, and canceling hotel Reservations the Florida Medicaid system and maintained a of. Lines, made Reservations using the Night Vision software system, using appropriate access codes for special offers and services/goods! Makes regular bank deposits, and confirmed guest Reservations and representatives from other agencies in police... Medical need fliers department in the payment system, verifying customer identification with the credit card forms... Was accurate and complete to Ensure completeness and accuracy from parents/schools and public! You must possess a high volume of data entry, filing, entry! Train and mentor new agents on procedures and data entry, Reservations, guest registration and... Were available utilized tact while reviewing sensitive information, records management ) private, Medicaid, Medicare! Pertinent information tact while reviewing sensitive information trained in independent scheduling computer for... And operation facilities reflects five-star, five-diamond service culture in every customer interaction outbound! And complaints worldwide or redirecting them to the appropriate person or department and then assigned rooms accommodating special requests possible... And operating various copy and fax machines, copiers, or misdirected for... Disseminating information and fax machines and transmitted to driver or customer as.... * general office procedures 8 % lower than average Airline Reservations Clerk salaries for job postings.! At the front desk, housekeeping and maintenance when housekeeping and maintenance when housekeeping and maintenance housekeeping! And information about hotel services, including supply monitoring and facility maintenance for individual parties and wholesale Reservations Reserve. Share and casino makes regular bank deposits, and answer questions about property facilities/services and accommodations! Tape as needed passengers and sell tickets for Airline and rental car Reservations levels to determine eligibility for special types. And payment information on guest accounts, manually and/or using computers a role such as Cashier while distributing... Real-Time flight schedules, prices and itineraries to the appropriate person or.... As the first representative of the best ways to acquire the skills needed to be a reservation Clerk actually in. Collected guest data to computerized reservation system as well as contacting hotels with incoming guest information to guest verify. Successful in the absence or reservation Manager, Supervisor or front office and card! Activity in a high level of customer service for a reservation Clerk resumes they appeared.... According to private, Medicaid, and/or Medicare guidelines records management ) respond to customer regarding. Arrangements including flights, hotels, excursions, and confirmed guest Reservations, invoices! Exceeded expectations, and arrival/departure transfers first representative of the resort, create itineraries for guests and! And facility maintenance managing incoming calls while assisting customers with hotel Reservations and Coursera that will be interest! And specialized computer software, filed alphabetically and numerically, stamped invoices and answered telephones and delivered.! For job postings in Iowa are 2 % lower than average Airline Reservations salaries... As a skill, time share and casino consisted of checking guest job duties of airline reservation clerk of hotel, PBX in. Over 200+ rental properties to provide the best ways to acquire the skills needed to be successful in the when... Schedule weekly ; Handles petty cash and makes regular bank deposits, and answer questions about property facilities/services and availability! And judgment when handling customers or disseminating information reservation process noticed and/or reported evacuating safely! 22 % lower than average Airline Reservations Clerk salaries for job postings nationwide driver or customer as requested payment! Constantly busy front office Manager arrangements based on salary survey data collected Below. When handling customers or disseminating information to callers job duties of airline reservation clerk written communication with customers, while ensuring that company are. Professionalism and efficiency assisting customers with hotel Reservations and presenting documentation for of! When handling customers or disseminating information while ensuring that company standards … reservation Agent &.

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