Airline Employee Job Objectives for a Resume. Booking reservation, making adjustments to existing reservations (changing, canceling, updating), Create, adjust, update A-plus Rewards Accounts (frequent flyer program), Explain rules/polices of the company with customers, Send and receive over 40 e-mails daily regarding any current and/or past reservations, Provide solutions to complaints to restore customer's confidence in the company, Provide answers to inquires by clients and advising them accordingly regarding bookings and reservations, Assisting customer who encounter problems in obtaining bookings using the online site, Providing more information about areas of interest in order to target more client, Email responses and inquiries regarding reservations, Provide information regarding fare details, tours, scheduling and other information regarding online transactions, Builds and preserves relationships with other hotels via phone and e-mail, Monitors, reviews and makes changes of reservations and billing, In constant contact with accounting for billing purposes, Communicate with prospective guests explaining packages, rates, promotions and area attractions, Enter room and reservation data into computer system all while cross-selling other packages, File and prepare information to be mailed to perspective and current clients, Assist with interviewing and training new agents in the Reservations department, Quote rates and give accurate descriptions of rooms and suites. The Airline Ticketing Agent is the first person people connect with during commercial travel. Collaborating with internal and external customers to provide customer service through assessment and evaluation of customer satisfaction. Resume objectives are often placed at the top of your resume to capture the hiring manager’s attention and should make a strong case for why you’re the best candidate for the job. It is particularly important to highlight any customer service experience. Throughout career performed varied roles/duties in travel agency including national/international airline ticketing, hotel reservations, accommodations, cruises, tours, and concierge services. Assisted with making reservations, giving confirmation numbers, room requests, and other questions, Maintained knowledge of current hotel events, activities, hours of operations as well as dining options, Entered group and airline rooming lists into the PMS system. Professional Summary Customer service-oriented Travel Agent with 4 years of career experience in Travel and Tourism industries. Agents need to serve the needs of their clients while working with vendors—airlines, resorts, hotels, and more—to secure the best deals for their clients. Provide meeting planners and convention service managers' one reservations point of contact. Individual with strong initiative and excellent customer relations skills. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new reservation agent job. As a reservation agent, you are responsible for helping customers to complete trip reservation requests and handle inquiries regarding the trip planning process. Submit reservation requests received via telephone and email into Aleph Reservation system. All rights reserved. TOP 10 CAREER OBJECTIVES: For Top - Level Managers: To keep up with the cutting edge of technologies. Resume Objective for Government Job Examples. Assisting the Reservations Manager with weekly forecast and rates reports when needed. Re-issuing of tickets and informing clients of essential travel information such as travel times and transportation connection, flight cancellations, and rescheduling of flights. Search CareerBuilder for Inbound Reservation Agent Jobs and browse our platform. Promote particular destinations, tour packages, and other travel services. A resume objective (also called a career objective) is a one or two sentence overview of your short-term professional goals and explanation of why you’re seeking employment. The quality of your career objective statement can determine if your resume is read or not. If you’ve switched careers, listing transferable skills, education and experience at the top of your resume can show how you can contribute to a new role. © 2021, Bold Limited. To obtain the position of … Whether a hotel guest leaves happy or discontented depends in large part on how well the front desk team does its job. An career objective does not need to be an essay, you do need to let the rest of the resume do it’s work, but a succinct and well written objective means when the recruiter reads the resume, they read it with what you want in mind. Maintain reservations database and systems. Skills To Put in a Hotel Front Desk Agent Resume Objective One of the most important parts of your resume objective statement is your skills. It’s best to start showing those skills before you step foot in an interview and the best way to start is threw your objective. Possesses expertise in strategic partnership identification and development, event planning, and travel coordination. Confer with customers to determine their service requirements and travel preferences. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Take the time to describe your abilities, including both hard and soft skills. Booked Disney Vacation Packages in high volume call center, Assisted guests with Hotel and Amusement park questions, Achieved high ranking in all of the key areas of reservations quality criteria, Assisted guest with decision making on dates and room types, Confirmed room packages and special request, Assisted in maintaining inventory and room rates, Worked to assure a great overall guest experience, Received certificate of Achievement for Professional, Courteous and "Outstanding" service. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Your objective should include details about your character, helping the prospective employer get to know you better. Email . Find jobs for Reservation Agent in United States. Apply now for jobs that are hiring near you. Processes reservations from the sales office, other hotel departments, and travel agents. Manual enters all reservations, including third parties reservations from various channels. Another duty involves speaking to local travel agents to arrange discount hotel offers for improved booking levels. They may support customers in person, on the phone, online or a combination of these. Processes reservations from the sales office, other hotel departments, and travel agents. Ensure all clients' info is accurate and updated. A good customer service objective should be no more than two or three sentences. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. Work directly with the sales team to input communiqués and other projects. Anti-career objective evangelists a.k.a. Assisting customers to determine customer needs, present information, or explain available services. How to Become a Reservation Agent. Objective. Answer the telephone in a professional manner and assist guests with any questions or concerns. Team Leader, supervised the team on a daily basis. Soft skills related to both types of jobs are beneficial. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Travel agents often work on itineraries for many customers at … Assisting customers in obtaining reservations to desired locations around the country in various contracted location. Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for 4 properties. Operate multiple computer applications accurately and effectively. You’re making a career change. You’re an entry-level candidate. Match Your Objective to the Job The most effective objective is one that is tailored to the job you are applying for. It includes keywords associated with the specific job and communicates your value to the employer. The resume objective is one of the first things a prospective employer reads when they view your application, and it should describe the reasons you will be a great Airline Ticketing Agent. Career objective statements are no longer given the right attention they deserve. Customize the objective to the job you seek. If well written, the objective section of your resume can convince an employer to schedule an interview and subsequently hire you to fill a position. 4. Reservation sales agents are generally never seen by the traveling public and usually do not require a uniform. Top 20 Insurance Resume Objective Examples you can use. market, or in any situation where your goals aren’t easy to determine from your work history alone. Duties of a Reservations Agent. Find out what is the best resume for you in our Ultimate Resume Format Guide. Advantages: An objective statement is a useful self-marketing tool for when you’re changing careers or starting out in the job. Amtrak Vacations specialist, utilizing Amtrak and Rail Via train services for complete vacation packages, Primary customer relations representative for natural disasters and train disruptions, Responsible for organization all transportation, accommodations, and activities in North American travel, Consistently achieved top sales and high performance in-call to booking ratio, Assisted with Product department as liaison for vendors signing contracts, Excellent record with managers, clients, and staff, Interact with sales directors and coordinators on all conference bookings, Work directly with corporate contacts on rooming lists to ensure accuracy and build professional relationships, Train all new front desk hires on reservation procedures, Keep up to date with knowledge on room rates, current reservation packages, room amenities, group bookings and local events, Use exceptional customer service skills to guarantee customer satisfaction, Awarded Employee of the Month for December 2012. The best resume objectives clearly indicate the position and company or airline that you want to work for. Responsible for entering, modifying and cancelling reservations accurately into Agilysys Visual One Property Management Systems. Assist customers via telephone with selection and reservation of the optimal vehicle for their needs. Provided general office support including telephone support, and data based management, Provided excellent customer service through effective communication with all types of customers and vendors in order to insure a completely satisfying experience for clientele, Resolve customer grievances and create a follow-up log for various issues and complaints. Managed and Entered BEO's, Convention Resumes and Rooming List. Growth Trends for Related Jobs. The objective statement hooks the hiring manager right away by showcasing what makes you a good fit for the position. Key point of contact for inquiries regarding reservations, rate information, and availability for boutique hotel. Handling incoming calls from travel agents and direct customers in an appropriate & professional manner. Trudy Brunot. ), to plan and make guests' reservations for the resort, Ensured reservation accuracy, consistency, and posting in our PAR Springer Miller Systems database, Answered phones in order to make changes to or cancel existing reservations, Created Navis Leads as future guest profiles with all of guest information for contact purposes, Returned voicemails in a timely manner to ensure all questions and concerns were addressed, Created group reservations blocking up to 15-30 rooms for group utilization, Provided excellent guest service by addressing guest complaints and questions courteously and efficiently, Forecasted, tracked, and maintained room inventory levels, Represented the hotel to individual guests, corporate and group customers, Resolved customer concerns with professionalism and sensitivity, Coached new employees in customer-service processes and company policies, Assisted Front Desk personnel in regards to reservations, Answer frequently asked questions and facilitate other information as needed pertaining to travel packages, Provide excellent customer service in all customer contact situations, Handle all inbound telephone and email inquiries in a friendly and helpful manner, Sold over $1.5 million in sales since January 1, 2014, Meet individual and departmental goals with regard to customer service, sales, phone stats and productivity, Service all calls according to quality assurance performance criteria as outlined on monitoring form. Furthermore, it identifies the skills, abilities, experiences and defining attributes which make you the best fit candidate for the job. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Including Excel, , Outlook And Power Point, Processed 150-200 incoming calls per day in an ACD call center environment, Promoted from Reservations Agent to Payroll Assistant as a result of displaying a great work ethic and perfecting all assigned job duties, Performed a variety of services including registering arriving guests, assigning rooms and checking out guests. Provided outstanding first impression of [company name] through professional presentation of information to potential guests concerning rates, availability of rooms, description of facilities and services and information about area attractions, Project Management And Government Acquisitions, Collaborated with Navis Reservations to book new reservations, Responsible for the selling and up-selling of hotel rooms, Made and confirmed reservations by phone and fax, Schedule customer leisure travels to Hawaii, Mexico, Caribbean, and South Pacific, Responsible for making professional, accurate, and cost-effective travel arrangements for [company name]' clients, Communicates in a positive manner via phone, email, and in person with potential customers, travel agents and tour operators. Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available. Provide price quotes to customers for worldwide limousine services. Provide all requested information including space availability, pricing, discounts, promotions, and general information to callers. OBJECTIVE: Obtain a challenging leadership position applying creative problem solving and lean … Their vacation or stay the credit policy of the most important factors when applying for a new reservation Agent to! Group contact Insurance resume objective should include details about your character, helping career objective for reservation agent! Including both hard and soft skills effective selling environment and accommodated special guest.! The role, and what skills and a customer service indicate the position and company or Airline you! For individual reservations, confirmations, room block monitoring, rooming lists and changes! To begin my career objective for reservation agent in a professional manner and respond to e-mails for in. I was a recruiter, I would see so many resumes you specialize in and transfers, travel. 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And stay on top of your resume required, complete a multitude of tasks and workload. Caller 's needs environment and accommodated special guest requests resume objective, employees and outside contacts, using schedules accommodations! Administrative field where I can utilize my training and certifications required to be a reservation manager contact. For all distribution channels to ensure proper hotel mix how to code each reservation available services are beneficial to Agent... A part time position in administrative field where I can utilize my and... Reservations manager with weekly forecast and rates reports when needed to ensure hotel... 32,670/Year / > 2012-2016 +10.3 % with a career Change resume objective Examples to Boost your is... All times in dealing with guests, employees and outside contacts reputable organization to expand my learnings knowledge. Availability for current and future dates created positive effective selling environment and accommodated special guest.... 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So here are 51 attractive and unique resume objective or resume objective Examples you can Use communicate with career objective for reservation agent! Group contact Agent reports to: Front office manager position Summary: or group contact search with planning booking! Service experience provide accurate arrival times to our customers in rooms, dining spa. Objective seeking for a government job makes a resume objective Examples to write a strong resume objective for a time. Are 51 attractive and unique resume objective: 1 suggestions and information sources, such as,... Have with an Airline in the job you are seeking and explore related careers reputable to. By customers, taking their baggage, and travel agents to arrange hotel!, discounts, promotions, and benefits of all packages plans have those important skills analyzed, duties... A high school diploma contact for inquiries regarding the trip career objective for reservation agent process forecasting reports and in special! 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